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    LLC "Technical Center for Industrial Safety and Certification" (TCISC) has passed the accreditation of the Inspection Body (IB) in the areas of:
       - industrial safety expertise;
       - quality inspection of petroleum products.
    In this context, we want to mention that we are the first and only Inspection Body accredited in the Republic of Moldova.
    The accreditation certificate was obtained, which confirms the compliance with the requirements of SM SR EN ISO/CEI 17020: 2013 "Conformity assessment. Requirements for the operation of various types of bodies performing inspection", at the same time, was confirmed the high level of competence of the IB staff.

    IB Accreditation Certificate
    Order of the Ministry of Economy
    and Infrastructure for IB recognition
    en
    ro

     IB Scope of Accreditation (Annex nr. 1 and nr. 2)

    POLICY DECLARATION AND QUALITY OBJECTIVES

    By this declaration, the director of the "Technical Center for Industrial Safety and Certification" (TCISC) defines the quality policy and objectives for the Inspection Body (IB) and the actions it undertakes, in order to carry out activities in accordance with the requirements of the clients and the applicable regulations.
    TCISC IB's quality policy is to maintain and enhance the reputation gained through the services provided under the accreditation scope, continuously improving their quality.
    In order to maintain the standard and quality of the offered services and to ensure the satisfaction of its customers, TCISC IB has implemented and maintains a management system according to the requirements of the SM SR EN ISO/CEI 17020:2013.

    The present policy is focused on achieving the following general objectives:

    • Permanent satisfaction of the requirements of competent bodies and of the current legislation regarding obtaining/maintaining the accreditation;
    • Permanent increase in customer confidence and satisfaction;
    • Increasing the individual performances of involved personnel in the inspection activities, in order to obtain the quality of the provided services.
    • Zero complaints for the provided services.

    Director TCISC Gheorghi EFTENI
    Date: 16.10.18

    The complaint can be communicated at the company headquarters, by e-mail, fax or registered mail.
    The complaint is registered in the company's office, assigned an entry number and transmitted to the "Technical Center for Industrial Safety and Certification" (TCISC) manager. The manager analyzes and submits the complaint to the head of the Inspection Body (IB).

    The head of the IB analyzes the complaint in order to determine if the following is indicated:

    • Identification data of the applicant and, on occasion, the legal representative of the applicant;
    • Contact details of the applicant and, on occasion, the legal representative of the applicant;
    • The subject of the complaint;
    • Date of compilation/filing of the complaint;
    • Documents submitted in support of the complaint;
    • Signature of the applicant and, on occasion, the legal representative of the applicant.

    Complaints submitted anonymously are not examined.

    In case, the conditions mentioned above are met, by the head of the IB, together with the MS's responsible and an expert/inspector with competence for the subject of the complaint, analyzes the complaint to determine if it is well founded.
    If the complaint is unfounded, this shall be communicated to the applicant.
    If the subject of the complaint is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
    The deadline for examining the complaint is 30 days from the date of filing. If it is necessary to extend the deadline, the applicant must be informed of this fact in writing, with presenting the necessary arguments.

    The appeal can only be submitted in written form by e-mail, fax, post or directly to the office of "Technical Center for Industrial Safety and Certification" (TCISC), within 10 working days from the date of the decision, in relation to which the appeal is made.
    The appeal is registered in the company's office, assigned an entry nr. and transmitted to the TCISC manager. The manager analyzes and submits the appeal to the head of the Inspection Body (IB).

    The head of the IB analyzes the appeal in order to determine if the following is indicated:

    • Identification data of the appellant and, on occasion, the legal representative of the appellant;
    • Contact details of the appellant and, on occasion, the legal representative of the appellant;
    • The subject of the appeal;
    • Date of compilation/filing of the appeal;
    • Documents submitted in support of the appeal;
    • Statement that the appeal has not been addressed to another entity and that the appellant is not in dispute with the TCISC IB. If the subject of the appeal has been reviewed by the court and there is a final and irrevocable decision, the court decision will be indicated.
    • Signature of the appellant and, on occasion, the legal representative of the appellant.

    Anonymously submitted appeals are not examined.

    NOTE! TCISC IB reserves the right not to analyze or make decisions on situations that have been assessed by the courts or other competent institutions.
    In case, the conditions mentioned above are met, the head of the IB, appoints the appeal commission, which is established ad hoc, and is an independent decision-making body for analyzing and resolving appeals. The Appeal Commission must consist of at least three members.
    In appointing the members of the Appeal Commission shall observe the following principles:
    - Impartiality (commission members are appointed to avoid conflicts of interest);
    - Objectivity and responsibility (members of the commission have the necessary competence for a technical and formal assessment, are responsible for their decisions);
    - Confidentiality (members of the commission are responsible for protecting the information provided by the appellant, sign a confidentiality statement and have access to all information related to the file being the subject of the appeal, as well as documents of the IB management system).
    The appeal is examined in the absence of the appellant. If the presence of the appellant is mandatory, he is invited to attend the appeal hearing.
    The Commission shall send to the appellant the nominal composition of the commission. The appellant, within 3 days after receiving the nominal composition of the commission, formulates possible objections to the composition of commission.
    If the appeal is unfounded, this fact shall be communicated to the appellant.
    If the subject of the appeal is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
    The deadline for examining the appeal is 30 days from the date of filing. If it is necessary to extend the deadline, the appellant must be informed of this fact in writing, with presenting the necessary arguments.

    VasileAddress: MD 2004, Republic of Moldova,

    Chisinau municipality, str. Serghei Lazo, no. 48, 4th floor,

    tel. +373 22 208151, fax +373 22 208166, e.mail:  office@ctsic.md, agentia@mdl.net

    Phone numbers to contact Inspection Body experts:

    +373 78808071; 078808075, 078808073